Privacy Policy

Welcome to X7 Casino. We protect your privacy and want you to have a positive experience on our platform. This Privacy Policy explains how X7 Casino collects, uses, discloses, and protects your personal information when you use our website, services, and applications. It also outlines your rights regarding your data. By accessing or using X7 Casino, you agree to the terms of this Privacy Policy. Please read it carefully.

X7 Casino operates under strict regulatory guidelines to provide a secure and fair gaming environment. Our practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, ensuring transparency and control over your personal data.

X7 Casino collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and payment details (such as credit card numbers or other financial account information). We collect this when you register an account, deposit funds, or withdraw winnings.
• Verification Information: To comply with our legal and regulatory obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we may request copies of identification documents such as passports, driver's licenses, utility bills, or bank statements.
• Transactional Data: Details of your betting and gaming activities, deposits, withdrawals, and other transactions conducted through X7 Casino.
• Technical Data: Information about your device, including IP address, browser type and version, operating system, time zone setting, and other technology on the devices you use to access X7 Casino.
• Usage Data: Information about how you use our website, products, and services, such as pages visited, time spent on pages, and clickstream data.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and recorded phone calls, for customer support and quality assurance purposes.

X7 Casino uses the collected information for various purposes, primarily to operate our services, comply with legal obligations, and improve your user experience:

• To Provide and Manage Services: To set up and manage your X7 Casino account, process your bets and transactions, and provide you with access to our games and features.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, protecting the integrity of X7 Casino and its users.
• Legal and Regulatory Compliance: To verify your identity, age, and location, and to comply with our licensing obligations, AML regulations, and other legal requirements.
• Personalisation and Improvement: To tailor your experience on X7 Casino, offer personalised promotions, and understand how our services are used to make improvements.
• Marketing and Promotions: With your consent, to send you marketing communications about X7 Casino's products, services, and promotions that may be of interest to you. You can opt out of these communications at any time.
• Internal Operations: For data analysis, testing, research, statistical purposes, and to troubleshoot problems.

X7 Casino processes your personal data based on several legal grounds, as required by data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide you with gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which X7 Casino is subject, such as AML and KYC requirements, age verification, and responsible gaming measures.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by X7 Casino or by a third party, provided these interests do not override your fundamental rights and freedoms. This includes security, fraud prevention, service improvement, and marketing activities where consent is not required.
• Consent: In specific situations, X7 Casino may rely on your explicit consent for processing certain types of data, particularly for marketing communications. You have the right to withdraw your consent at any time.

X7 Casino may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are obligated to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, or other governmental entities when legally required to do so, for example, to comply with AML obligations or to report suspicious activity.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organisations dedicated to fighting financial crime.
• Affiliates and Group Companies: Your data may be shared with other entities within the X7 Casino group for operational, analytical, and marketing purposes, subject to the same data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of X7 Casino's assets, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

X7 Casino will never sell your personal data to third parties for their independent marketing purposes.

X7 Casino prioritizes the security of your personal information. We implement robust technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) technology, to protect data during transmission.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions and are bound by confidentiality obligations.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data that is necessary for the stated purposes.

While X7 Casino protects your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security practices.

Depending on your jurisdiction, you may have certain rights regarding your personal data held by X7 Casino:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that X7 Casino corrects any inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. X7 Casino will respond to your request in accordance with applicable data protection laws.

X7 Casino uses cookies and similar tracking technologies to improve your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are strictly necessary for the operation of X7 Casino, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve how X7 Casino functions.
• Functionality Cookies: These are used to recognise you when you return to X7 Casino and remember your preferences, such as your username, language, or region.
• Targeting/Advertising Cookies: These cookies record your visit to X7 Casino, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of X7 Casino.

X7 Casino retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes:

• Your account information for the duration of your active account and for a period thereafter as required by regulatory obligations (e.g., five years after account closure for AML compliance).
• Transaction records for a period mandated by financial and gambling regulations.
• Communication records for customer support and dispute resolution.

When your personal data is no longer required, X7 Casino will securely delete or anonymise it in a manner that prevents its reconstruction or identification.

X7 Casino operates globally, so your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, X7 Casino takes appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include relying on adequacy decisions by relevant authorities, implementing standard contractual clauses approved by data protection regulators, or ensuring the recipient is certified under an approved data transfer mechanism.

X7 Casino is strictly for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe we might have any information from or about a child, please contact us.

X7 Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how X7 Casino is protecting your information.

Your continued use of X7 Casino after any modifications to this Privacy Policy will constitute your acceptance of such changes.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact X7 Casino's Data Protection Officer:

• By Email: [email protected]
• Through Our Website: Via the "Contact Us" or "Support" section on the X7 Casino website.

We address your concerns promptly and transparently.